Originally Posted by vernonc

SO now that Delta has announced new policies for ESA and sounds like perhaps AA will follow suit, lets see if AC does so too.
Delta Cracking Down on Emotional Support Animals - View from the Wing
Pretty much what I suggested upthread - get the pax to sign a letter accepting expectations of behavior. Delta is also requiring advance documentation incl doctors note, vaccination proof etc.
Lets hope AC follows suit and more importantly enforces it.