Originally Posted by
Diplomatico
Does anyone else have a recurring problem using Chase cards at websites that employ the Verified by Visa tool? Every single time I try to use a Chase card and Verified by Visa is involved, the transaction is declined. Chase keeps telling me that I don't have any declined transactions that they can see. I don't understand how that's possible and I'm not sure how to go about getting this corrected. Any suggestions? I've tried calling and sending an SM to Chase and basically get the same response each time: you don't have any declined transactions.
Some merchants (mainly in Asia) have mandatory 2-factor authorisation enabled for VbV which Chase does not support. Therefore, they blacklist Chase cards from acceptance and their processor doesn't even forward the transaction to Chase for approval. One example of this is Air Arabia in the UAE. Their merchant processor won't even accept Chase cards for in person payments.
In other cases, charges may require a manual VbV authorisation. In that case, you need to attempt the transaction and have it declined, call Chase VbV desk who will then authorise the amount and vendor, and then re-attempt the transaction. I have this happen maybe 50% of the time when I am booking airline tickets with Ethiopian Airlines and Kenya Airways as well as with Amazon's India site.