Join Date: Feb 2008
Location: Chicago, IL/Tampa, FL
Programs: UA 1K MM, DL Diamond, AA Exec Plat, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 938
I have both for being Globalist and SPG Plat 100. So far the SPG Ambassador helped me when I had to cancel an award reservation and the property tried to charge me. I have not used her for anything other than that. The Hyatt Concierge has not yet been used. I got an intro email but have not tried yet. It seems to me from what I have seen posted elsewhere that SPG Ambassadors offer more assistance with upgrades, special in-room amenities, and irrops.