Originally Posted by Kacee

A warning to all, this company is NOT reliable for return pick-ups. They no-showed on me. They told the doorman that I should just bring my taxi receipt to the booth at the airport and I'd be issued a refund. The booth at the airport (departures) was not staffed. I've followed up by email, and while they acknowledge they failed to provide RT transport, they will only offer a partial refund (i.e., only a portion of the half-RT price).

Looking at TripAdvisor (wish I'd done that first), it seems this is very very common, and that their selling of "round-trip" transfers is borderline fraudulent.

Note they also promised me an Audi in order to close the deal at purchase. That was a lie. VW.