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Thread: Same Day Change
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Old Jan 18, 2018 | 11:27 am
  #4  
AutoSlash
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Directly from JetBlue's website:

Same-Day Flight Change
Cities with Multiple Flights a Day
  • You must contact JetBlue prior to the departure of your original flight
  • You can make your confirmed same-day changes online, via 1-800-JETBLUE (538-2583) or at the airport beginning at midnight (in the time zone of the departing flight) of the same calendar day as your original scheduled flight.
  • You must travel on an earlier or later flight the same day.
  • You must travel between the same city pairs or designated co-located airport.
  • A same-day change fee of $75 may apply, depending on your fare.
Cities with One Flight a DayThe same-day change option is not available for cities with one flight a day.
Additional Mosaic Same-Day Change Benefits
  • You can make your confirmed same-day changes via the dedicated Mosaic line or at the airport beginning a full 24 hours (in the time zone of the departing flight) prior to your original scheduled flight.
  • Same day change fee is waived.
  • All other same-day change guidelines apply.
There is no mention that the fee waiver does not apply to Mint fares, so going by the company's own verbiage, I would surmise that the agent you spoke with was mistaken.

Additionally, even as a non-Mosaic, the SDC fee is $75 with no mention of a re-fare.
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