Originally Posted by uscjeff

I have a pretty unique issue I could really use some help on if anyone knows how to approach this one - will try to keep it as brief as possible.

2 weeks ago I was flying LAX-JFK-MIA-MDE in paid J. I requested an upgrade to F on LAX-JFK using a BXP1 which was confirmed at time of request. Got the certificate in the mail - all is good. Unfortunately with the storm back east that week that flight was cancelled so I got moved to LAX-MIA and all was well. The agent mentioned she could see if I could use the certificate on JFK-LAX on the way home so we waitlisted that - I just asked to make sure it was noted with a BXP1 - I did NOT want a SWU pulled on a domestic flight. She said to save the certificate and if it clears will be collected when I attempt to board the plane. Fast forward to flight home I was moved to first last moment and boarded the plane (jetlagged) and did not think much of it. When I got home realized they had never collected the certificate at JFK. I went into my account, turns out a SWU was pulled which was exactly what I did not want.

I am hoping I can get this resolved and the SWU reinstated - obviously I still have the BXP1 in my possession. Does anyone have a similar experience like this? Or know who I can reach out to and try to get this resolved? I would think this is a customer service issue so a bit unsure. Getting through to the EXP desk right now with the storm back east seems a bit tough as is. I am hoping I can sort this out as it was just confusion - nothing malicious. Any advice here would be greatly appreciated...