FlyerTalk Forums - View Single Post - Earning miles on SB flight (AY code share)?

Jan 17, 2018 | 11:44 pm

#8

Cupart

Join Date: Feb 2009

Location: Switzerland

Programs: AY Plat (OWE), Bonvoy Gold, ALL Gold, IHG Gold, RH VIP

Posts: 3,064

So, interesting turn of events...

I sent AY a mail claiming the missing NRT-NOU//NOU-KIX miles and got the following response:

Quote:

Hello and thank you for contacting us.

Aircalin (SB) is not Finnair Plus partner therefore we can not credit points for these flights.
On our web site, www.finnair.com you can find the latest information about Finnair and Finnair Plus partners.

Best wishes

Finnair Plc
Finnair Customer Care

Tiina XXXXX
Finnair Plus
--
Finnair Plc, Finnair Customer Care
Address: HEL-SXD/8, 01053 FINNAIR
Tel. +358 (0)9 818 888, fax +358 (0)800 121 200
e-mail [email protected]
www.finnair.fi, www.finnair.com

I may very well be off here, but I bought the flights on one PNR through finnair.com (same booking ref for all flights) and now I'm told there are no miles to be credited???

What puzzles me is that my better half have the following on the AY app:

So what do I do at this point?

I'm very well aware that SB is not an OW airline, but the flight was sold to me as part of a package from Finnair and the app is telling us the miles will be posted soon...

Any pointers/views/recommendations?

PS. Never has it taken so long to get an answer from AY+ before so wonder if this answer was rushed?

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