Originally Posted by
rubesl
I sent a comment through the website yesterday about no newspapers in the SC and surprisingly I received a phone call about an hour later from a CSR in Atlanta. She said they have been receiving a lot of complaints and may rethink the policy. I pointed out that on my MIA - DTW flight on Saturday the wifi was down so I had no newspaper to read on my device and I would have had newspapers to read if the SC in MIA stocked them.
How did you complain through the website? What category?
I went through the website and got a stock standard response about 'noting my complaint about the Skymiles program'