Originally Posted by arjen05

Just had a very, very strange experience.

I have booked two rooms for next week. I coincidentally noticed in my SPG app that the reservation got canceled.

Called the platinum service desk and all they could see is that the hotel decided to cancel my reservation. I've double-checked my mailbox and didn't get any email, nor have I received a phone call from them.

All the platinum desk could do was re-book for a significantly higher rate, they didn't even want to file a complaint.

Any of you ever experienced this? It looks like a ghost cancellation by the hotel. Imagine that I flew there and just showed up next week..

Horrible service for SPG platinum so far..