Originally Posted by
rubesl
I sent a comment through the website yesterday about no newspapers in the SC and surprisingly I received a phone call about an hour later from a CSR in Atlanta. She said they have been receiving a lot of complaints and may rethink the policy. I pointed out that on my MIA - DTW flight on Saturday the wifi was down so I had no newspaper to read on my device and I would have had newspapers to read if the SC in MIA stocked them.
Still can't believe companies have to wait til negative comments flood in to see that policy changes are dumb....