Originally Posted by longtimeflyin

That is good to know. That said, it isn't fair to expect the 99.99% of people to book at a LC to know that. Even as a lifetime platinum member of Starwood, I knew that Design hotels (and the like) have no brand consistency. That said, I had no idea this was the case for LCs.

IMHO just get rid of butlers. It's better not to advertise something as a "butler", when it's a glorified single point of contact. (mind you, a very nice, kind and professional single POC, but the butler check in manager told me just that. So those are her words, not mine.)

If you ask 100 people what they think a butler would do, is the answer you would hear "a POC to replace having to call the concierge vs the front desk?" - that is exactly what was explained to me what a butler is at this property.

Let alone on top of that. They see my Platinum LT status. Surely this isn't the first time that this has happened.