Curious about whether different Marriott brands have different guidance or authorization on compensation. I’ve noticed a pretty significant difference in what’s offered so started wondering if it's just the specific managers or there's something else. For reference:

1. I stayed in a brand new TownePlace were someone urinated in the laundry basket and it wasn’t caught by the housekeeper when turning the room. GM never called because “he didn’t have my number”. He apologized and promised 6000 points which never actually came through. I stayed there again (shame on me) and he just thanked me for coming back. This was a situation where I would actually expect some sort of comp or adjustment.
2. At a FS Marriott, I had a shower head that didn't work so I was limited to a bath… no big deal. This was more of a mention to fix for the next guest when I checked out. The front desk manager could not be more apologetic and 10000 points were in my account within an hour.
3. At a Renaissance, I was charged for water I didn't use, room was dirty and bulbs out. The GM talked about how she would address and 10000 points were deposited within the day.

So do they have different levels of comp authorizations or is it just lowered expectations all around with the limited service brands?