does front desk / manager offer paid upgrade to lowest level suite, but not complimentary upgrade
offering to wait at checkin (and or changing rooms during stay longer than 1 night) can be factors
Originally Posted by
remymartin
Room booked: 2 x Grand Deluxe, 1 x Deluxe
Room received: 3 x Grand Deluxe
Originally Posted by
TerryK
Doesn't sound like a failure to me.
deluxe room
grand deluxe room
metropolitan suite
stregisbangkok.com/rooms