Originally Posted by
trungngo13
Hi guys,
I wanted to seek your advice on what I can do in this situation and whether I can get any compensation for the downgrade.
I was initially booked in the following
YYZ-LGA Delta but operated by Westjet in Economy
LGA-ATL Delta Comfort+
ATL-SNA Delta Comfort+
Just an hour before my YYZ-LGA flight, I received a notification that the LGA-ATL segment will be leaving an hour later which leave me with only 15 minutes to connect from ATL-SNA flight, so for sure I will miss this flight.
I called them immediately and they can only offer me another flight which get me into Orange County (SNA) around 7:55pm which is almost 6 hours later than I was originally shceduled to land.
The worse part was that both Delta Comfort+ segments above are now in Economy and they told me that I will not be getting a refund for the difference in class fare. Do you think I have a case here to get my refund for the difference?
I think that if you submit your records to Customer Care they'll refund you the difference. But over the phone with the whole East Coast getting snow with I"m sure thousands of people on hold they just need you off the phone and anything like that they can take care of later. They probably should have told you to do it that way, but I try to cut people some slack on days like today...especially with the ATL blackout, and all the other storms, that has to weigh on people after a time.