Originally Posted by
jordanm
(2) Hong Kong Airlines does not offer transparent pricing. Where one agent might tell you an infant ticket cost 10% of the ticket price of the adult passenger,
This is normal
CX/KA charges 10% of full fare also (CX 25% for North America routes)
Originally Posted by
jordanm
another agent might then try to charge you closer to 50% of the adult ticket price.
You can complain about this - training issue.
I'd be surprised if they respond tho - normally it takes some occupation of aircraft or obstruction or runway to get their CS to respond - typical PRC company service levels (don't be fooled by the name - their ownership is Chinese and their passengers are more PRC than HK). Let me know if you hear back from them.