<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by flytoeat:
Actually, I think both UA and AA seem to be improving in customer service. I agree that AAG customer service seems to be going the other way. It is pretty predictable that attitudes get worse in a cost cutting environment when employees wonder when the other shoe is going to drop and layoffs and concessions will be necessary.</font>
AS may be in a "cost-cutting" environment, but how about UA and AA? I'm sure their employees are plenty worried about layoffs and concessions. In comparison, I think AS employees don't have too much to worry about!
[This message has been edited by EIPremier (edited Mar 06, 2004).]