We booked on sPG website.

Our room was huge but falling apart. Shower was broken and they kept telling us it was fixed when it was not. we forced them to come 3 times in 5 hours. Things break but don’t tell us it is fixed when it clearly is not.

Pools spread out and tiny - quite odd. No views from seats around pool, no way to swim from pool to pool. limited seats which is odd for a resort. Pools (main one) divided into many little ones like jacuzzi size and hard to get from one sub pool to another. Incredibly weird set up

I found food service gosh awful to the point of rude at the Platinum breakfast. I don’t want to get into it but I have never been treated with such disdain.

Incredibly hilly. Uncomfortably so, as it took 15-20 minutes to walk from our room to gym which was cramped and had little equipment and free weights.

All in all beautiful spot but hotel is isolated in a creepy way, had weird layout and the service infuriating. Worst service I’ve seen in thailand. We checked out early which I can’t reach remember having done in Starwood before.