"that I would need to call the concierge to see what flight they protected me on. Of course there was no local number for YVR in the voicemail it was the main concierge number. Just like it's been for the last 5 days it was a "We are busy" message. So no way to get a hold of anyone."

This. The absolute inability to reach a human completely destroys the value of the program.

I wish they would give their head a shake on this. Surely they read this forum. Fix it please! It's dreadful.