Originally Posted by
Eltham
if you are a repeating customer, surely you would be aware of this? It’s been in place since the renovation.
Honestly spoken: No. I have previously always been upgraded from Deluxe or Heritage room to Premier Suite.
This time I was in Need for a bigger room and booked premier, only to be upgraded to the same room which I have booked. This is really bad. Next stays will definitely go to Conrad or MBS. If you cheat your best customers so much, you be Aware the customer feels no longer valued.