My family and I are waiting for more than a dozen flights to be correctly credited or/and entirely credited to our accounts. I am sick and tired to following up every week and get the same answer. Speaking to an EY representative over the phone I was made aware that all these adjustment need to be processed manually as there are several issues with the new system/website. Is this for real?
This inability will reflect in loosing our Guest Status but definitely in EY loosing our $60K/year business.