Originally Posted by
geezersrule
I recently searched for a flight to europe that i could apply a SWU to upgrade from economy to business. on AA.com i found a flight JFK-CDG that showed that a systemwide upgrade was available. clicking on the systemwide available it the new window showed available from coach to business from JFK to CDG. i put the itinerary on hold and called American to verify availability before completing the booking. the agent said that just because it showed on the website that it was available it did not mean for immediate redemption...only to be put on the waiting list. is this the way this is supposed to work?
Not in my experience. I would call back and try someone else. Like others, I use ExpertFlyer but I have had times when C inventory opens up, I call and the agent says no inventory. I usually say thank you, hang up and call right back. (one time the agent called me right back as her co worker showed her that there was inventory)