Originally Posted by
weiphone
Need your help on my missing BP by using Walmart App... This happened before the wiki has the information about this issue...
So did 2 back to back billpayments to the same accounts. First one posted without problem but second one never posted. Walmart called Checkfreepay confirm that they didn't receive the money from Walmart so the money just stuck somewhere at Walmart. However the Walmart keep asking me for the confirmation receipt(the short one) which the Walmart app delete after 5 transactions, I still have the long receipt through but no last 4 digits of the credit card. What's stupid that they are making the excuse just based on that I cannot provide the confirmation number.
Walmart also said they checked the balance in cash office and there is no additional $2000.
Any idea what's the best strategy to deal with Walmart? small claim court?
Thanks！
Have the manager search and print both the receipts/transactions using the day, time, which register & clerk as a reference. If the BP did not go through, you may not have received a receipt in the app for the second one. Do you have the cards you used to reference to the receipt? Once you have both receipts call CFP with the manager.