I just wanted to thank VATRAVELER, HOOVERER, WLDTRVLR, RADIOCYCLE, THEZIPPER, Jaimito Cartero, & VARIOUS OTHERS IN Flyertalk for their assistance, advice, and sharing of experiences.

After reading this thread in particular a couple of weeks ago, I e-mailed Beth with an issue I had and a subsequent request. Today I received an e-mail from her informing me of a complementary Gold status upgrade for the rest of the year(was based on my situation).
I would echo the words mentioned earlier though - I only referred to Beth as a last resort after going through various other modes (i.e. other agents, online e-mail, etc). She was able to specifically address my situation and was very kind and hosptiable it our communication. If you send her general requests, she will simply forward them to customer service so please dont.
Thanks Flyertalk.

First time to be a real Gold FINALLY!!!