Originally Posted by
alwaysTravelling
Sorry it was not as expected. I am a gold, so expected Group 1, but it was a HBO fare through Egencia travel agency and it showed Group 5. I then app upgraded to CE at check-in but it remained at Group 5 on the boarding pass when I was given another boarding pass at bag drop despite it saying Club Europe on hte boarding pass. Assuming it stayed Group 5 because it was a travel agency booking though it should have been overriden because I of being Gold?.
I'm nearly certain this is a glitch, I think you have fallen through a hole in the process design, I'm highlighting this for the benefit of our lurkers in Waterside.