FlyerTalk Forums - View Single Post - Westin Siray Bay, Phuket, Thailand (Rebranding to an RC ) [Master Thread]
Thread: Westin Siray Bay, Phuket, Thailand (Rebranding to an RC ) [Master Thread]
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Old Jan 12, 2018 | 1:23 am
  #302  
geminidreams
10 Years on Site
 
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Originally Posted by skyline101
I recently booked a future stay using SPG points for 3 people. The property insisted that they will charge an extra person charge even though it was disclosed at the time of booking. SPG corporate tried to intervene but they cannot do anything because it is an Asia based property. This is unacceptable. All charges should be transparent at the time of booking. Is there anyone else I can escalate this case to?
Get corporate to cancel stay and book elsewhere?
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