FlyerTalk Forums - View Single Post - Hyatt Regency Boston / Cambridge REVIEW - MASTER THREAD
Old Jun 17, 2004 | 1:46 pm
  #9  
fastflyer
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Join Date: Apr 2000
Location: Palm Beach/ New England
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This is a nice, modern hotel. Views are pleasant, and the service is generally good.

Two concerns, one of which is rather important if you do not have a rental car.

1) The Regency Club (lounge) has been closed for months. FWIW, the downtown Hyatt has no Regency Club either.

2) The location is remote, to say the least. This is one of the most remote places in central Boston/ Cambridge. You are quite distant from public transportation, and Boston is a city where relatively few people drive. If you use taxis, you will be OK. And there is a complimentary shuttle, but it has some drawbacks:

The shuttle does not adhere to a schedule, and this has clearly gotten them in trouble before, because when you ask about the next departure, the concierge (who manages the shuttle "reservation" list) will reply reluctantly (although you will be warned to be prompt at the door). Basically, it's hurry up and wait. In my experience, the shuttles depart about ten minutes after the advertised time.

Additionally, the shuttle does not have a fixed route. You need to call in advance to get the shuttle to go to a specific location (they have a short list of destinations served, but, again, the shuttle will not necessarily go to all of those destinations, unless previously "reserved.") Finally, awaiting a shuttle pickup is a slow process. I have waited up to 40 minutes after phoning for the shuttle to arrive at the T.
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