FlyerTalk Forums - View Single Post - AA iSolve F/A Onboard Miles Compensation as of Feb 2018 (restricted 8 Jun 2020)
Old Jan 11, 2018, 11:24 am
  #8  
Dave Noble
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Join Date: Jan 2002
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Originally Posted by sluggoaafa
Don't get your hopes up too high. They'll be preset with compensation amounts based upon item being disputed, length of flight, and cabin of service, so the FA can't just give away 'X' amount to you just because you didn't get your choice of food (Pre-orders are GREAT), cabin temperature too hot or too cold, or didn't like the video you watched on your personal device was too graphic.

again, miles will be preset per the item being complained about, length of flight, and your cabin of service you are sitting in.
Which seems to translate to giving a consistent approach to compensation
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