Nope, why would I have information to hide? I'm trying to get as much insights as I can hence selectively posting information would not do me any good. To review, here are the sequence of events:

1. I enroll my mom in HHonors.
2. She books her first stay for Feb through the travel company.
3. Stays and receives points for the stay within a couple of days (no or little incidentals for that stay). She also got bonus points for 1st stay through a promo I signed her up for and of course the miles (Asiamiles).
4. She's happy with the first stay and happy that she gets points & miles unlike other chains, and decides to book another stay in April. (Both in Japan, but different cities.)
5. Stays and receives points (and miles) for the stay within a couple of days. Also got points for the incidentals.
6. Again, she's happy. Her balance was still okay the last time I checked for her last month.
7. Checked again this week and balance is zero. No advance notice whatsoever.
8. I call HHonors and they say tough luck.
9. Checked her Asiamiles activity today and both miles postings were also reversed.