Originally Posted by
Points Scrounger
Sounds as though the representative was making something up off the top of his head to close the file to me.
One must admit that IHG has the most
creative customer service agents.
The problem is that people usually just want the correct answer, explained simply.
I share the OP's concern - IHG IT and target triggering is so delicate that I hesitate to vary even the tiniest bit from the headline target - but no IHG rep will ever give you an answer that is guaranteed to match what will eventually happen.