FlyerTalk Forums - View Single Post - Confusing Hotel Cancellation Policy Statement
Old Jan 10, 18, 7:40 pm
Join Date: Aug 2008
Location: YXY
Posts: 3,102
If I should have to cancel I will have no use for a rebooked stay at another date at the same property - whether that's possible or not. My experience with Hilton is that they can not change bookings anymore, not even over the phone. It is always a cancellation with a new booking. They could not even take a day off my reservation, although I tried that weeks in advance.

I find the quoted wording rather confusing.
sokolov is offline