We didn't have that kind of issue, but our Airbnb was a bit sleazy in another respect. When we arrived, the guy who gave us the keys wanted to charge us for towels. I'd never heard of such a thing with Airbnb. I looked back at the listing on Airbnb, which said that "essentials" (defined as towels, toilet paper, etc.) were indeed included. (I'd never even thought to check an Airbnb listing to make sure towels were included... I've always assumed they were included, and never had a problem.) I showed the listing to the guy, and he claims that in his instruction email to us, it says there's a charge for towels. I told him that I don't care what you emailed me after I booked; your listing says that towels are included. He called someone (presumably the host himself) and then they decided to give us towels after all -- which were ragged and stained. This was a surprising rare bad experience in TW. And a rare bad AirBnb experience as well; this place had lots of good reviews.