It's nice when they do offer an alternative, but the T&C's say they don't have to.
Complimentary Sheraton Club / Executive-Level Access
Platinum members receive complimentary access to the Sheraton Club® lounges, Westin Executive Club® Lounges and Le Méridien lounges, where available.
- This benefit is limited to the member and one guest, as long as that guest is staying in the same room as the member.
- A hotel may refuse access based on occupancy capacity availability.
- If a lounge is closed for a holiday or weekend night, or if it’s closed for renovations, an alternate benefit may not be offered.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]