Originally Posted by
notquiteaff
let me guess: because people are being told one thing and then another thing happens. And because there is a vast difference between Explorist and Globalist? I don't know why that is hard to understand.
If Hyatt provided misleading info they owe OP a correction.
It is a good idea to confirm smth like this in writing but CS will be less likely to bend the rules and do anything above and beyond T&C...