I submitted my last Alaska mileage reward request from e-miles back on 11/24. I emailed e-miles customer service at the end of December when they didn't post, and got zero response. I emailed Alaska and was told that they have no way of accessing e-miles, there was nothing they could do, I'd have to contact e-miles.

Today the Alaska miles posted. I have closed my e-miles account, not worth it, especially given their format change, the headache of having to monitor posting of awards, and the lousy customer service. Also, since e-rewards has effectively killed their option for e-miles reward redemption.