Originally Posted by
DJ_Iceman
Well, I would still respond. Despite the time that has passed since your incident, I assume you'd still like satisfaction. You can even lead off with, "I'm sorry it has taken me so long to reply, but your original e-mail found its way to my spam folder..." or something like that.
I may just do that. I'm not cruising for points. In fact, I get offended when hotel managers try to get rid of you by instantly offering points instead of actually taking the time to listen, apologize if necessary and seem interested in taking steps to prevent whatever happened from happening again or happening to someone else.