FlyerTalk Forums - View Single Post - Amex travel agency flight change fees

Jan 8, 2018, 3:43 pm

#11

Swiss Tony

FlyerTalk Evangelist

Join Date: Jan 2003

Location: somewhere north of London, UK

Programs: HH Gold, BA Silver, Accor Silver

Posts: 15,245

Quote:

Originally Posted by bazza1603

Im an agent, and out fees are clear and transparent

With BA we can void the ticket FOC the same day (until 2359) the day the ticket was issued
After which we get charged the Airline cancellation fee plus our admin fee which is £20 per ticket.

We have special corporate fares with many airlines that allow FOC refund or changes

Some airlines allow us the 24 hour rule, but this then becomes a manual process

Hope this helps

Thank you. Unfortunately the AMEX helpline only works 9-5 or so. I'll give them a bell in the morning to try and unpick!

Will report back.

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