Originally Posted by
andywaw
Why not? This was information provided by airline representatives.
Who, do you think replies to a private message sent to the official airline FB profile of an airline?
Or, who do you think owns "Lufthansa" nick, when replying as "Lufthansa" to a question posted on official Lufthansa FB profile?
Are you seriously suggesting they would claim something else when being emailed?
Because I have got incorrect information from airline reps on Facebook and Twitter before... Most of the social media people cannot be trusted - soory to disappoint you but I can support that by serious academic research...
And as an example - LH rep told you something else than what their printed material says... Don't you find it alarming?