Had a Lyft driver fail to appear at designated DCA pickup spot, then cancel claiming I was at fault; Lyft sent me a note that the $5 penalty was waived as it was a "first offense" (I contested that, and they took the trip off my record completely).

Yesterday, I watched the Uber driver miss the left turn onto the one way street where I was waiting. He appeared to pause around the corner briefly NOT at a pick up spot; I assumed he would go around the block and try again. Instead, he canceled the trip and I was hit with a $5 charge (he never phoned and I had no idea that meant he was waiting there instead). I chose "Canceled by Driver" on the app, and was given a $5 Uber credit to make it the difference. Ironically, that evening I was given (another) 50% off on 8 rides this week "because you're always there."

My question is: when the companies agree to one's refutation, does the driver still get his dough? (boo! hiss!)