I'm having the same experience. My United flight arrived at 2:30 pm 1/6, my bags a couple of hours later, yet as of 6:30pm today my bag has still not even been assigned to a driver for delivery. I live one hour from the airport and could have picked it up myself had I known it would take this long to get my bag. After a 50 minute phone wait, I finally reached a live person from wheresmysuitcase.com. It seems wheresmysuitcase.com is just a software program used by the airlines for handling baggage. United outsourced the delivery of my bag to Gio Express a San Francisco company. The are held to no service standards for how long they can take to deliver a bag once it's in their possession. Their phone number is 650-873-3800 if you want to give them a try. Hope this helps.