cwl

- Name of the hotel: Novotel Heathrow

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes, its a standard Novotel, good value London Heathrow option when amenities of Sofitel not required.

- Which room did you book and which upgrade did you receive? Booked Superior received Executive

- How are the rooms? Standard old generation European Novotel

- What was good and what was bad?
Good:
A standard Novotel which delivered Status benefits well.
Online check in that actually works. Less than 60 second check in, handed Platinum Member wallet with name on containing room keys, drink vouchers and summary of Platinum benefits prepared in advance.

Bad:

- Did you get club lounge access? How was the lounge? N/A

- What about welcome drinks, welcome amenities or any other special perks? Online checkin, Platinum member wallet confirming all Platinum benefits ready on arrival containing welcome drink voucher for 2, upgrade actioned before arrival. Welcome letter in room with large fruit platter and macaroons (for a European Novotel probably best welcome amenity receieved, better than many European Sofitel, M Gallery and Pullman hotels).

- Value for $ or Vouchers? Would you return? For late arrival and early departure a solid good value option at London Heathrow. Update on stay - points not posted reached out to hotel to rectify, response from Duty Manager - can't/won't help contact told to Le Club CS.