cwl

- Name of the hotel: Sofitel Marrakech Palais Imperial

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes

- Which room did you book and which upgrade did you receive? Booked Junior suite with pool and Atlas mountain view received Prestige Suite with same view. Hotel sold out so uncertain whether upgrade would be possible but upgrade was proactively actioned before arrival and was a excellent upgrade.

- How are the rooms? Prestige suite large (room 304) consisted of small lobby, main room with small dining table, and large sofa plus two single chairs, separate bedroom with super king bed, bathroom with bath with large sink with separate bathroom area with toilet, walk in shower, and another sink. Lots of storage space. Large balcony with table and two chairs plus a large round lounger. Suite came with dedicated butler service for suite guests.

- What was good and what was bad?

Good:
Good status benefits.
Dedicated butler with suite.
Great location
Nice pool deck

Bad:
Service can be a little slow in keeping with local culture

- Did you get club lounge access? How was the lounge? None at property.

- What about welcome drinks, welcome amenities or any other special perks? Welcome drink for 2 for use in lobby bar. Informed useable for any drink on menu. Used for two frozen cocktails. No welcome letter, welcome amenity 3 oranges and plate of local sweets. Early check in requested but room not ready on arrival so had lunch instead after which room available. Requested 3pm check out 2 days before checkout from butler who confirmed this would not be a problem and it wasn't

- Value for $ or Vouchers? Would you return? Would happily return (full review to follow),