Originally Posted by
RogerD408
Also, from what I've been reading some of these CRM entries flow between properties, so there is no telling what will happen elsewhere.
I asked about this in another thread. Is this myth or fact? I'd be curious to know (1) how common it is for Marriott elites to have information about them in a central system that any hotel can see and (2) how this complies with any privacy laws, particularly in a state like California that has pretty strict rules about this sort of thing.
I know it isn't unheard of for a good hotel to have its own internal system. For example, the St. Thomas Ritz-Carlton has a file on my colleague who stayed there 3-4 times a year before the hurricanes destroyed the hotel this year. They knew he preferred Diet Coke over Diet Pepsi and, as a result, always have Diet Coke stocked whenever he was in residence.