Originally Posted by
RolfD
The EC 261 will apply to the final destination arrival time.. and the airline responsible will be the one you purchase the ticket from. TP will say is UA fault and viceversa but for the EC261 TP will be the liable party. I will suggest get a lawyer
"the one you purchase the ticket from"? You mean United, who issued the 016 ticket? I always thought the compensation would come from the operating carrier, not the issuing carrier nor the marketing carrier.
United proactively sent the "Customer Appreciation" email, apologizing for the major delay, and offering 7500 miles or $150 ETC.