Originally Posted by sbedelman

Nope. So I left a voicemail for the GM. No response. So a week later I left a second voicemail for him again No response. So I called the hotel a third time and asked who to talk to since the GM wasn't responding. They told me to call the owners of the property, some company somewhere that they didn't have the phone number for. So I called Marriott customer care. The GM called me back. Offered me $100.

A lot of time spent just for $100. Maybe Marriott should offer a guarantee on their guarantee so if the hotel plays dumb or blows you off despite multiple calls you get $500.

Steve