Originally Posted by
Marlon Pragnell
Unacceptable. Worst flight booking website I have ever used. Predatory cancellation fees even 10 minutes after booking even though I made it in error. I booked on this site because of a very low fare quote for our family’s trip to Jamaica. When I entered my credit card to finalize the booking a message appeared saying the cost had increased by $200 and whether I still wanted to proceed. I clicked yes. The booking completed and I found out that the increase was $200 per passenger and not the total. JustFly.com didn’t provide a final cost quote until the transaction had been completed. I was horrified and tried immediately to cancel. The website said to try later. After a few more attempts I got to a cancellation page that said my flight was fully refundable but I need to pay JustFly $225. I tried calling their customer service number and after navigating through many layers of phone menu I finally got through to a live person. She told me that I had to pay the amount. I complained and she reduced the charge to $25 per person to $75. As a matter of principle I said this was unacceptable and I needed to speak to her supervisor. After a long period on hold, a man introducing himself as Mr Leo (staff #3913) answered and said I had to pay ithe charge if I wanted to cancel the reservation. I asked to speak to his supervisor and he said that there was no one else that I could speak to. He essentially stonewalled me. I did a time check during that conversation and realized that this was all within one hour of accidentally making the booking. I asked for the USA address of JustFly.com and he said it was 403-175 Capital Boulevard, Rocky Hill CT 06067. As a matter of principle, I will be following up with them to express my disgust at such shoddy customer service and their predatory charges.
Predatory fees and more
I discovered after being appalled at the enormous $268 fee I was charged. That they did yet more to screw me. When I made the original reservations I could not choose seat assignments. A week before my departure I went into the airline sure and using the confirmation code #justfly have me, I discovered that it did not exist! The airlines did not have the confirmation code until less than a week before departure! I have no clue when JustFly made my actual reservation, but by the time they did, which was apparently long after i booked and paid in full, all options for seating we gone and we ended up with the worst possible seats on the plane with no chance for upgrade. Say away from these thieves!!