Arrived at 5pm digital key not loaded
Exec suite available for sale but won’t offer it to me
My allocated Jnr Suite now not available and nothing else available presently (?]
Ask whether 1417 is free (its a larger room at the end of the corridor ) and told its reserved but they’ll check with a manager if they reallocate — after a few minutes it’s allocated to me
Lounge is quiet and the afternoon tea offerings are sparse
Lounge set up after 6pm - it’s a pretty poor offering - individual pasta penne dishes with mushroom sauce or meat
One bowl of rocket and cheese and bread dips and veg - and hot food alas is barely tepid
Not many guests mix of city types working , a few tourists and two tables of families (guess Spanish ) kids look bored and sleepy bless them
No Baileys told no longer supply it in the lounge
Havent recognised any member of staff
Ho hum