AA Will not post miles earned on CX
Hello all, I am wondering if anyone has been in this situation before. I went on a mileage run on Dec 14 with CX. My ticket was for EWR-HKG, HKG-TPE, TPE-HKG, HKG-EWR all on CX in premium econ. After the run, all of my flights posted to my aadvantage account except for the last leg of HKG-EWR, after sending in a manual request I was denied. I then called customer service and was told she put the request in for the miles and got an email confirming so. I received another email this morning saying I was denied again. The biggest issue here is that that flight posting would give me platinum status for 2018, yet here we are in the first week of 2018 and I am getting nowhere. Has anyone run into this before and have suggestions? Thanks in advance for your time!