Anyone else notice a decline in the quality of the twitter team agents recently? Used to be a great way to get customer service for issues, but so far this year the twitter agents have given me wrong information about policy for fight adjustments after an AA schedule change, claimed to have applied my SWU but didn't (then reconfirmed they did it, but actually once I pushed them finally admitted they didn't notice that a SWU upgrade was different a complementary upgrade), provided wrong information about refunds due to equipment change, and some other small issues.

Had almost no issues until mid Dec 2017 but seems like a noticeable trend downwards lately. At least using twitter agents I still have written record of all the conversation (unlikely phone support when they mess up).