Bottom line..the most incompetently pathetic booking interface of any airline I ever came across in decades of travel as a business owner.

On the positive side...you do get access to account executives who may be able to troubleshoot the issues that arise from the sometimes amateur environment of VA. About to hit them up for 10,000s missing points from online mall purchases since their follow up process has resulted in zilch.

For goodness sake why can't these dolts get the basics right?!

Stuck between a rock and a hard place - QF overpriced, arrogant, and unethical: VA still dithering around with budget systems...so glad I don't travel so much domestically any more...