Originally Posted by
cyber1k
Sad reality is that AS is killing anything basic like pillows and blankets that would attract a high revenue customer. I was on the very same flight one day earlier which was delayed and had inferior food, a junky unmaintained seat and not one pillow or blanket onboard in First or anywhere else. In the future, AA has the best product from that market considering their new lounge and improved new aircraft in First.
AS business plan is not to be the Premium airline in any market, that was announced very early in the merger process. AS sole reason for purchase was to keep it out of jetblues hands.The issues with the junky maintained seat go back to when VX was on their own. They could have replaced the seats many years ago but let them slide. AS will probably just be removing them anyways so no reason to fix them up now.